Go ahead, ask me anything
So what is this going to cost me?
A flat monthly fee for your plan (Starter has no monthly fee) plus a combined rate on each payment, with card and bank processing included. There is no setup fee if you connect your payment account yourself. If you would rather have us do it, that is $49 one time. The plan cards on this page show the all-in cost of a sample payment, and full fee terms are shared when you sign up.
Is the processing fee in there?
Yes. Every number in the calculator and tables includes card and bank processing.
Is there a fee on bank (ACH) payments?
Yes, but it is lower than cards. The plan cards show the all-in cost of a bank payment.
Do I pay for team members?
The first 5 team members are included on every plan. After that it is $10 a month for each additional team member. Many field-service apps charge about $29 to $35 for each extra user.
How does annual billing work?
Pay for the year up front and get 2 months free. The calculator shows your monthly cost both ways.
What if a customer disputes a charge?
We take no chargeback liability. Chargebacks are handled between you and our payment partner under its rules.
Are you trying to replace my accountant's software?
No. Keep the accounting software you use. We handle estimates, change orders, project tracking, invoices, payments and the customer portal.
What if I outgrow my plan, or don't?
Move up or down when your volume changes. The calculator shows which plan costs you least at your volume.
Where does the money actually go?
Payments go to your own payment account and then your bank. You are the one who gets paid, and your brand and your customer data stay yours.
Is connecting my payment account hard?
Not really. Press Connect payments and follow the sign-up screens, which take a few minutes. Our payment partner then reviews your details, and approval can take a few days, so it is smart to start early. You can build quotes in the meantime. You do it yourself, so there is nothing to pay for setup. If you would rather have us do it for you, that is $49 one time.
What about texting?
Texting is not something we charge for. You connect your own texting provider and we plug into it.